Twig

Twig operates as a comprehensive AI front desk platform designed to eliminate manual response workloads for businesses receiving constant inbound communications. The core product, Sera, functions as an autonomous AI agent that manages customer interactions across multiple channels including phone calls, live chat, email, and social media messaging platforms. The system continuously learns from each interaction, refining its responses and improving accuracy over time. Twig integrates seamlessly with existing business infrastructure—connecting to CRMs like Salesforce and HubSpot, calendar systems such as Google Calendar and Outlook, property management software, and help desk tools. This integration capability allows the platform to write directly to customer records, update appointment schedules, and sync information across organizational systems without manual intervention. The platform handles high-volume communication scenarios effectively, managing thousands of concurrent conversations while maintaining response quality. Businesses can customize Sera's knowledge base by uploading documentation, FAQs, and training materials, enabling the AI to understand specific industry terminology and operational procedures. The solution operates continuously without requiring human oversight, providing consistent customer service around the clock. Twig's architecture supports multi-tenant deployments with enterprise-grade security certifications including SOC 2 Type II compliance. The platform offers a free tier for testing capabilities before committing to paid plans, making it accessible for small businesses and enterprises alike.